Frequently Asked Questions

Simply browse our shop, choose your product, select any customization options, and add it to your cart. You can then proceed to checkout with your shipping details and preferred payment method.

For fully custom orders (not in our standard catalogue), use the Custom Order page to submit your request.

Since all our products are handmade and crafting begins immediately after order confirmation, we can only accommodate modifications or cancellations within 2 hours of placing the order.

Please contact us immediately via WhatsApp for the fastest response. After 2 hours, the order may already be in production.

Once your order is shipped, you'll receive an email with tracking details. You can also track your order anytime on our Track Order page using your order number.

Your order number is in your confirmation email and in My Account → Orders.

Standard products are processed in 2–3 business days. Customized products take 3–5 business days, and complex custom orders may take up to 7 business days.

Processing time is separate from shipping time. If you need something urgently, please mention it in the order notes or contact us before ordering.

Most of our products can be customized with:

• A custom name or initial
• A personal message card
• Choice of color palette
• Photo inclusion (on certain products)
• Size variations
• Flower/material preferences

Each product page shows the specific customization options available for that item.

Absolutely! That's what our Custom Order page is for. Tell us your vision, share reference photos, set a budget, and we'll create something unique just for you.

After you submit the form, our team will respond within 24 hours with a quote and timeline.

Yes! We love bulk orders for events, weddings, corporate gifting, and festivals. Discounts are available for orders above 50 pieces.

Please contact us with your requirements and we'll prepare a custom quote for you.

We ship across all of India! We currently do not ship internationally, but are working on it.

Shipping Charges Varies according to Districts & States for orders below ₹2499.

Orders above ₹2499 get FREE shipping!

Express shipping (1–2 days) is available for an additional ₹150 and can be selected at checkout.

After your order is processed and shipped, delivery typically takes:

• Metro cities (Chennai, Mumbai, Delhi, Bangalore): 2–3 business days
• Tier 2 cities: 3–5 business days
• Remote areas: 5–7 business days

Absolutely. We use protective packaging specifically designed for delicate handmade items — sturdy boxes, tissue wrapping, and padding to ensure your creation arrives in perfect condition.

All orders also come in our beautiful signature packaging, making it gift-ready right out of the box! 🎁

We accept all major payment methods:

• Credit & Debit Cards (Visa, Mastercard, RuPay)
• UPI (PhonePe, Google Pay, Paytm, BHIM)
• Net Banking (all major Indian banks)
• Cash on Delivery (for orders up to ₹5,000)

All online payments are secured by Razorpay with SSL encryption.

100% yes. We use Razorpay, a PCI-DSS compliant payment gateway trusted by thousands of Indian businesses. We never store your card details on our servers.

We use a mix of both, clearly mentioned on each product page. Our hair accessories and long-lasting items typically use high-quality artificial flowers or dried flowers. Event-specific pieces can be made with fresh flowers upon request (add-on service).

Care instructions vary by product and are included in the packaging. General tips:

• Store in a cool, dry place away from direct sunlight
• Keep in the original box when not in use
• Avoid contact with water or perfume
• Handle delicate flowers gently

We photograph all products under natural lighting to show accurate colors. However, screens vary, so there may be slight differences. Since items are handmade, there may also be minor natural variations from the photo — this is what makes each piece unique!